---
title: "Privacy Policy - Schedulance"
url: "https://www.schedulance.com/en/privacy/"
---

# Privacy Policy

What we collect, why, and the choices you have.

Effective date: **Wednesday, July 22, 2026**

Schedulance is built by Snowtree LLC. This policy explains what data Schedulance collects, how it is used, and the choices you have. It applies to this website and to the Schedulance app.

The short version: we collect only what the product needs to work, we never sell your data, and you can ask us to delete your account and its data at any time.

## What we collect

- Account information
    - Your name, email address, and sign-in credentials, managed through our authentication service.
- Scheduling data
    - The appointments, work orders, clients, parts, and prices you enter into Schedulance. This data exists so the product can work for you; it is yours.
- Technical information
    - Standard technical logs such as browser type and IP address, used for security and to keep the service reliable.

## How we use your data

- To provide the scheduling, work order, and client features you use
- To keep your account secure and prevent abuse
- To operate, monitor, and improve the reliability of the service
- To respond when you contact us for support
- To meet legal obligations where they apply

## How we protect your data

- Encryption in transit
    - All traffic between your browser and Schedulance is encrypted with TLS.
- Secure storage
    - Your data is stored in managed, access-controlled infrastructure with encrypted backups.
- Access control
    - Sign-in uses modern authentication standards, and access to production systems is restricted and audited.
- Continuous review
    - We review our security posture and dependencies continuously as part of how we build.

## Your rights

### Access and portability

- Ask what data we hold about you
- Request a copy of your data
- Ask us to correct inaccurate information

### Control and deletion

- Delete records you no longer need directly in the app
- Request deletion of your entire account and its data
- Object to processing where the law provides that right

## Sharing

**We never sell your personal data. Ever.**

We share data only with the infrastructure providers that host and secure Schedulance, and only as needed to run the service.

We may disclose information if required by law, or to protect the rights and safety of our users and the service.

## Data retention

- While your account is active
    - We keep your data for as long as you use Schedulance, so your schedule and history are always available.
- When you delete
    - When you delete your account, your data is removed from the live service promptly.
- Backups
    - Encrypted backups age out on a fixed schedule, after which deleted data is gone from backups too.

## Children's privacy

Schedulance is a business tool and is not directed at children under 13.

If you believe a child has provided us personal data, contact us and we will delete it.

## Changes to this policy

When we change this policy we will:

- Update the effective date at the top of this page
- Announce material changes on this site
- Never reduce your rights without telling you first

## We are happy to help

If anything in this policy is unclear, or you want to exercise any of your rights, write to us.

[Contact privacy team](mailto:support+snow-tree-platform-1-issue-@gitlab.snow-tree.com)

Snow Tree LLC - Questions about privacy?